Your complaint, tracked like a parcel: from received to resolved
Citizens send a complaint or suggestion from a web form — no app, no account — and follow it with a reference code and an email on every status change. The town hall can prove all of it.
30-day trial · No card · No commitment
The demo opens Vilarnau, a sample town with made-up requests. The free trial creates your own town hall’s account, empty and yours for 30 days.
The tracking experience no incident app delivers
- Received
- Validated
- Assigned
- In progress
- Resolved
Every step writes an audit record and emails the citizen. Automatically. Always.
30-day trial · No card · No commitment
Designed against what people hate about these tools
“I report an issue and never hear back”
Impossible by design: every status change sends an email, and closing or rejecting requires a citizen-visible reply.
Reports “in progress” forever, or deleted without explanation
An automatic digest of stalled requests for moderation and a full audit trail: who, when and why, at every step.
Download the app, register, hand over all your data
A web form where email is the only required field. Anonymous submissions are allowed too.
Closed as “fixed” while the street is still broken
The resolution email carries a one-click link: “this is not fixed” — and the ticket reopens.
Zero data: the tool as political theatre
First-response and resolution times per department: internal first, publishable when they are good.
Three people, three wins
For citizens
A reference code, a status page and an email on every move. The complaint stops being an email into the void — and grandma can use it.
For the mayor’s office
No complaint ever lost, with proof: response stats per department — the evidence of a government that answers.
For the front office and staff
One moderated, routed queue instead of a shared inbox, WhatsApp screenshots and hallway requests.
Open your town hall’s inbox today
Try it free30-day trial · No card · No commitment
To subscribe, a quote for your town, always within a Spanish minor services contract (up to €15,000/year ex-VAT).
Request a quote