Your complaint, tracked like a parcel: from received to resolved
Citizens send a complaint or suggestion from a web form — no app, no account — and follow it with a reference code and an email on every status change. The town hall can prove all of it.
The tracking experience no incident app delivers
- Received
- Validated
- Assigned
- In progress
- Resolved
Every step writes an audit record and emails the citizen. Automatically. Always.
Designed against what people hate about these tools
“I report an issue and never hear back”
Impossible by design: every status change sends an email, and closing or rejecting requires a citizen-visible reply.
Reports “in progress” forever, or deleted without explanation
Automatic reminders for stalled tickets and a full audit trail: who, when and why, at every step.
Download the app, register, hand over all your data
A web form where email is the only required field. Anonymous submissions are allowed too.
Closed as “fixed” while the street is still broken
The resolution email carries a one-click link: “this is not fixed” — and the ticket reopens.
Zero data: the tool as political theatre
First-response and resolution times per department: internal first, publishable when they are good.
Three people, three wins
For citizens
A reference code, a status page and an email on every move. The complaint stops being an email into the void — and grandma can use it.
For the mayor’s office
No complaint ever lost, with proof: response stats per department — the evidence of a government that answers.
For the front office and staff
One moderated, routed queue instead of a shared inbox, WhatsApp screenshots and hallway requests.
From €1,500/year (ex-VAT) — under the minor-contract threshold.
See pricing